Be confident of your site performance and availability during peak traffic events with Catchpoint’s Internet Resilience Program.
The Internet Resilience Program combines the leading Internet Performance Monitoring platform with best-practice playbooks and around-the-clock monitoring-as-a-service to enhance Internet Resilience and website performance during critical periods such as Holiday Shopping or a Product Launch.
It’s like an insurance policy for your business.
The Internet Resilience Program provides access to our expert team of performance engineers responsible for setting up tests and monitoring your applications 24/7.
Each Holiday season, the Catchpoint Professional Services team guides eCommerce, retail, and travel customers through Black Friday. We’ve done this for over a decade, and we’ve mastered the critical actions required to mitigate risk:
"During every Internet Resilience Engagement our team usually catch on average a dozen critical incidents that range from a simple-but-critical SSL certificate expiration to CDN outages to complex application issues that are otherwise hard to detect – these would likely have slipped through the cracks and could have had significant business impact."
Hussain Peeran
Senior Vice President, Customer Experience and Technical Services
We built this program to add a layer of performance protection to your internet applications. It gives you all of the power of the Catchpoint platform, plus a dedicated performance team to be on-call with your ops team on the year’s most important shopping day or during critical periods.
Martin Norato Auer
Vice President of CX Observability and Automation Foundations
During the program, your on-call team of Catchpoint performance experts will proactively monitor your site to detect outages, partial outages, performance bottlenecks, and other issues. We’ll receive all alerts, review data, and should a P0 issue occur — we’ll act as an extension of your in-house team, troubleshooting and communicating with you through your preferred channel.
At the end of the program, you’ll receive a comprehensive report detailing your site performance. The analysis will include monitoring data, benchmarks against key competitors, and recommendations on performance optimizations.
For 2 full weeks before and after the critical time period, you’ll have increased person-power, with no need to deviate from your established monitoring strategy—and no training required during Black Friday crunch time.
Review current test setup and recommend changes for approval.
Test frequency and alerting go hand in hand to make sure that your mean time to detect (MTTD) is as low as possible.
Automatically run ping, traceroute, and DNS traversal tests on the primary and referenced hosts whenever tests fail to identify potential issues.
Hosts and zones enable you to bucket webpage objects to easily identify the source of poor performance as first-party, third-party, CDN, etc.
Precisely configure alerts based off only predefined criteria if, for example, you do not want to be alerted to a misfiring third-party tag in the early morning hours.
Gain insights into exactly what your customers are experiencing to enable us to detect, correlate, and resolve issues instantly.
The Internet Resilience Program is open to current Catchpoint customers and new users alike. It is usually offered as a two week, 24x7 program for peak traffic events such as:
To ensure proper on-boarding and test setup, service requests must be submitted at least one month in advance.
We get Catchpoint alerts within seconds when a site is down. And we can, within three minutes, identify exactly where the issue is coming from and inform our customers and work with them.”