Catchpoint Integrates With BigPanda to Unify Alerting and Speed Incident Management Workflow
NEW YORK--(BUSINESS WIRE)--Catchpoint™, a leading digital experience intelligence company, today announced that its Digital Experience Intelligence Platform now integrates with BigPanda, a leader in Algorithmic Service Operations solutions for enterprise IT, giving IT operations and development teams the ability to correlate high-level incidents and streamline workflow associated with Catchpoint alerts.
“Our platform’s tight integration with Catchpoint is key to making our joint customers successful,” explains Assaf Resnick, CEO of BigPanda. “The combined value of our solutions provides large enterprise IT service operations teams the capabilities they need to meet or exceed service levels. Together we allow customers to deliver high performance and high availability at lower costs to the organizations they serve.”
BigPanda Inc. enables large enterprises to intelligently automate and scale IT Service Operations to meet the complex demands of the modern data center. The company’s Algorithmic Service Operations platform turns alert noise from fragmented infrastructure into actionable insights that speed the resolution of IT incidents.
Catchpoint’s Digital Experience Intelligence Platform works by measuring the performance and availability of websites, mobile sites, and applications. With this integration, IT teams can view end-user monitoring alerts from Catchpoint alongside alerts from other sources such as APM solutions, deployment tools, and ticketing systems to take advantage of BigPanda’s algorithmic correlation. Additionally, Catchpoint alerts can now be enriched with improved incident and escalation management within BigPanda.
“As organizations confront an increasingly complex IT landscape, we are seeing an uptick in demand to integrate performance monitoring alerts from Catchpoint into incident management systems such as BigPanda,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “Together, Catchpoint and BigPanda will equip IT teams to become more customer-centric, processing high-level incidents and reducing mean-time-to-repair.”
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About Catchpoint
Catchpoint is a leading digital experience intelligence company that provides unparalleled insight into your customer-critical services to help you consistently deliver amazing digital experiences. Catchpoint is the only digital experience monitoring platform that provides integrated synthetic and real user monitoring, comprehensive test types, real-time analytics, and a diverse node network to help you continuously preempt performance issues and optimize service delivery. More than 400 customers in over 30 countries trust Catchpoint to strengthen their brands and grow their businesses. To request a free trial, visit www.catchpoint.com/freetrial.
Contacts
The Medialink Group for Catchpoint:
Kristina LeBlanc, 508-930-5636
Frank Cioffi, 415-893-1570
or
for BigPanda Inc.:
Mike Teeling, 650-562-6555 ext. 7
